Privacy Policy

1. Who we are

Scottish Debt Plan is an information and enquiry service focused on debt solutions available in Scotland. Our contact address is 200 Carmichael St, Glasgow, G51 2QU. Company number: SN000000. Telephone: 0141 000 0000.

For the purposes of applicable UK data protection law, the organisation operating Scottish Debt Plan will be the controller of personal information collected directly through this website. The final legal entity and any required regulatory details should be confirmed before launch.

2. Information we collect

We may collect information you provide through forms or when contacting us, including your name, telephone number, email address, postcode and information about your debts, monthly payments, home ownership and general affordability.

We may also collect technical information such as browser type, device information, pages viewed, referring source and consent choices where analytics or marketing technologies are enabled.

3. Why we use your information

• To respond to your enquiry and contact you about the information you submitted.
• To understand which Scottish debt options may be relevant to discuss.
• To route an enquiry to an appropriately qualified or authorised debt advice, money advice or insolvency provider where this is part of the service and has been made clear to you.
• To operate, secure and improve the website.
• To comply with legal, regulatory, record-keeping and fraud-prevention obligations.
• To measure website and advertising performance where you have consented to relevant technologies.

4. Our lawful bases

Depending on the activity, we may rely on your consent, steps taken at your request before entering a contract, legitimate interests in operating and improving the service, or compliance with a legal obligation. Where consent is the appropriate basis, you may withdraw it for future use.

5. Special category and financial information

Information about debt and finances can be sensitive in everyday terms even where it does not fall within the statutory definition of special category data. We treat enquiry information as confidential and restrict access to those who need it for the stated purpose.

Please do not submit medical or other special category information unless it is genuinely necessary for the enquiry and the collection of that information has been appropriately explained.

6. Sharing your information

We may share information with service providers that support website hosting, communications, CRM, security, analytics or administration. Where the service involves referral to a debt advice or insolvency provider, relevant enquiry information may be shared with that provider so they can contact you and assess your circumstances.

We do not sell personal information as a standalone product to unrelated advertisers.

7. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we will use appropriate safeguards required by UK data protection law.

8. How long we keep information

We keep information only for as long as reasonably necessary for the purpose collected, including responding to enquiries, keeping appropriate business records, resolving complaints and meeting legal or regulatory obligations. Retention periods may differ depending on whether an enquiry proceeds and which provider handles it.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access and disclosure. No internet service can guarantee absolute security.

10. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict use of your personal information, object to certain processing, receive certain information in a portable format, or withdraw consent. You may also complain to the Information Commissioner’s Office.

11. Marketing

We will only use electronic marketing where we have a lawful basis to do so. You can opt out of future marketing at any time. Service communications about an enquiry are different from general marketing.

12. Cookies and similar technologies

Our use of cookies and similar technologies is explained in our Cookie Policy. Optional analytics and marketing categories should remain disabled until you choose to enable them.

13. Contact us

For privacy questions, contact Scottish Debt Plan at 200 Carmichael St, Glasgow, G51 2QU or telephone 0141 000 0000.

14. Changes to this policy

We may update this Privacy Policy when our services, providers, legal obligations or technologies change. The latest version will be published on this page with an updated date.